Terms & Conditions
REFUND POLICY
Returning Items Having Changed Your Mind
Simply post your goods back to us in an unused condition, in their original packaging, together with a copy of your invoice and a covering letter explaining your requirements, the goods are your responsibility until they reach our warehouse. If in doubt, please contact us for advice via the contact form.
We strongly recommend you return the item via a trackable method.
Returns from outside the UK
Package should be clearly marked GOODS BEING RETURNED TO COUNTRY OF ORIGIN.
This information should also be entered on any customs declaration that is required. McAllister Art reserves the right to refuse any returned parcel that has attracted any customs charges
Faulty Goods
If an item is found to be faulty or damaged, please notify us immediately via phone or email and we will advise you how to proceed.
Email: mcallisterdesigngroup@gmail.com
Exchanges
Postage will be charged on all goods returned for exchange.
This does not affect your Statutory Rights.
Refunds
We can only process refunds via the original payment method used for the purchase. We will typically issue you with a refund within 48 -72 hours of receiving the goods.
Distance Selling Regulations
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your own cost. In all cases, the goods must be in an unused and saleable condition and returned in its original packaging and will be inspected on their return. If you decide to cancel the contract for your order with McAllister Art you must let us know in writing (email is fine) quoting your order details.
Please be aware that international customs duties and taxes are NOT refunded for shipments and nor are the shipping charges.
How to return your goods from the UK:
1. Please email mcallisterdesigngroup@gmail.com and we will send you an email acknowledging your wish to return the goods.
2. All returns for any particular order need to be returned in one shipment. Any subsequent returns from the same order may incur additional shipping charges to you.
3. All goods must be intact and be placed in the original packaging.
4. We request that returns are shipped through Royal Mail Special Delivery. Please note that we do not accept liability for returned goods if you do not return them to us via Royal Mail Special Delivery. You should take your item for return to a Post Office for return by Royal Mail Special Delivery within 14 days of cancellation. Failure to return goods other than via Royal Mail Special Delivery does not affect your statutory rights.
5. When Free Standard Shipping within the UK applies, we will charge £10.00 as Postage and Packaging and refund the outstanding amount.
How to return your goods from overseas:
1. Please email mcallisterdesigngroup@gmail.com within 14 working days of receipt of your goods.
2. All returns for any particular order need to be returned in one shipment. All goods must be intact and be placed in the original packaging.
3. Once we have received the goods we will refund the amount due to you.
4. All customs duties and taxes incurred are the responsibility of the customer.
How to return faulty goods:
1. In order to facilitate the return of faulty items you must email us at mcallisterdesigngroup@gmail.com and follow the standard returns process as detailed above.
2. Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 3 months after delivery. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.
3. Exchanges are possible if the item is available. We can only exchange faulty items for the same item subject to availability.
Receiving a refund:
Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser excluding customs duties and taxes for international shipments and excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments.
Gift Returns:
If you have received an item from McAllister Art as a gift, you can return it for an exchange. Please email us at mcallisterdesigngroup@gmail.com to arrange an exchange for the product.
You will be charged for any difference in cost and any additional shipping, taxes and import duties.
Delivery Information:
For items in stock, we aim to send your package the same working day for orders by 12pm. We will make every effort to expedite your order and to be realistic in our estimated delivery time. Please note that you can also have the gift delivered to the recipient by choosing to provide an alternative delivery address. If the name provided with the delivery address is different from that of the billing address, the invoice will be forwarded to the billing address. All orders will be paid for in Pounds Sterling.
Intellectual Property Rights
The McAllister Art site and its content are protected by intellectual property rights, including but not limited to copyright and trade marks. Except as expressly authorised by us, you may not copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute, communicate or make available to the public or create derivative works of any content of the McAllister Art site, in whole or in part. You may not create a link from any other website to any part of the McAllister Art site.
All intellectual copyright is owned by the artist Stuart McAllister on all the original paintings and prints together with any other products sold from this site are held in copyright by the artist Stuart McAllister.
The content of this site has been put together from a variety of sources and may change or be updated at any time. Your use of the site is at your sole risk. The site is provided on an "as is" and "as available" basis and we do not guarantee that the site will be suitable for your purposes and requirements.
Limitation of Liability
So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for any business losses or any special, indirect, incidental or consequential loss or damage, whether or not the possibility of such loss has been notified to us resulting from the use of the site or any information, content, advertisements or products provided or distributed through the site. The foregoing will apply whether such loss or damage arises in contract, negligence, under statute or otherwise.
Nothing in these Terms affects any liability for fraudulent misrepresentation.
Additional Information
If you have any specific requirements, please do not hesitate to contact us at mcallisterdesigngroup@gmail.com We will be very pleased to help!
If you have any queries about your order please do not hesitate to contact us on